Returns and Exchanges

Welcome to Karnika Jewels!🎉

At Karnika, we strive to ensure your satisfaction with our products. Our Return and Exchange Policy is designed to address any concerns you may have, particularly in the case of damaged items.

🛍️ Eligibility for Returns: Returns are applicable only in the case of damaged products. If you receive a damaged item, please follow the procedure outlined below.

📧 Procedure:

  • Contact Support: Reach out to our dedicated support team with proof of a package opening video. You can send this video to our support email at karnika3378@gmail.com on the same day of the delievery otherwise it wont be considered.
  • Shipping Address: After contacting our support team, please send the damaged product to our store address: PBN Square, Rd Number 36, Venkatagiri, Jubilee Hills, Hyderabad, Telangana 500033.

📦 Product Analysis: Once we receive the damaged product, our team will conduct a thorough analysis. This process aims to verify the damage and ensure it meets our criteria for returns.

✅ Verification Checks: If the product passes our verification checks, we will initiate the exchange process promptly.

🔄 Exchange Process:

  • Timeframe: The exchange process will be completed within 2-3 working days (if the product is in stock).
  • Address: The exchanged product will be sent to the same address from which the damaged item was returned.

🌐 Eligibility for International Returns: International returns are accepted only in the case of damaged products. If you receive a damaged item, please follow the procedure outlined below.

📧 Procedure:

  • Contact Support: In the event of a damaged product, international customers are required to inform our customer support team immediately. Please reach out to us via WhatsApp at (+91) 77028 80086.
  • Return Shipping: After contacting support, please send the damaged product back to us promptly. The return address for international shipments is provided by our support team upon notification.

🕒 Exchange Process: Once we receive the damaged product from your side, we will initiate the exchange process.

  • Stock Availability: If the replacement product is in stock, we will dispatch it within 2-3 working days.
  • Delayed Exchange: In the event that the replacement product is currently out of stock, the exchange process may experience delays. Our customer support team will keep you informed about the expected timeframe.
  • Our commitment is to resolve issues efficiently and provide international customers with a positive shopping experience. For any questions or assistance, please feel free to contact our customer support team. We appreciate your understanding and cooperation.

Our goal is to provide you with a hassle-free experience, addressing any issues you may encounter. If you have any questions or require further assistance, feel free to contact our support team. We appreciate your understanding and cooperation.

Thank you for choosing Karnika. We look forward to serving you with the highest standards of quality and service.