FAQs

Is all your jewellery exclusively available on the website, or are there additional pieces available in-store or through other channels?

Yes, while a curated selection of our jewellery is showcasedon our website, we invite you to explore an even broader collection at our physical stores. Visit us in-store to discover exclusive pieces and experiencethe full range of Karnika Jewellery offerings. For store locations, please refer to our 'Contact Us' page for detailed information.

Can you create custom wedding jewellery?

Absolutely! We offer personalized custom design services for wedding jewellery. Whether you have a specific design in mind or want a unique piece tailored to your preferences, our team is dedicated to bringing your vision to life. To inquire about our custom wedding jewellery services, please contact our customer support or visit our stores.

Is it possible to purchase jewellery through EMI (Equated Monthly Instalments)?

No, currently, we do not offer EMI options for jewellery purchases. All transactions are processed as one-time payments.

Do you accept returns and offer refunds?

Yes, we do accept returns but not refunds. For detailed information on our return policy and instructions on initiating a return, please refer to our Exchange and Returns page

What if my payment is deducted, but I haven't received the order confirmation?

Wait for 24-48 hours; if no confirmation is received, contact us with your order details through WhatsApp at +91 7702880086 or email us

What is Polki Jewellery?

Polki jewellery is a traditional form of Indian jewellery crafted with uncut diamonds, often set in intricate designs using gold or silver. These uncut diamonds showcase a raw, natural aesthetic, creating unique and timeless pieces that celebrate the artistry of traditional Indian craftsmanship.

Will you repolish the jewellery if the polish has worn off?

If the polish on your jewellery has worn off, we offer a re-polishing service at a rate of 25 rupees per gram

Will you repair jewellery for stone damages?

Yes, we will repair jewellery for small damages. However, for major damages, there may be a charge associated with the repair. Please contact our customer support team for further assistance and to discuss the repair options for your jewellery.

Can we change bead colours?

Yes, we offer customization options, including the ability to change bead colours. Minor changes are made free of cost, but for major alterations, a minimal charge may apply.

Can I get the product in 3 days?

Yes, we offer express delivery for a quicker turnaround. Additional charges will apply for this service. For details on the additional cost and to arrange express delivery, please text us on WhatsApp at +91 7702880086. Our team will provide you with the necessary information to expedite your order